dubay Terms of Use

Our terms govern your use of the dubay platform, including account registration, deposits and withdrawals, game participation, and dispute resolution. We've structured these terms to be transparent about what we require from you and what you can expect from us. By accessing dubay, you agree to these conditions.

This document covers account eligibility, payment processing via DANA, e-wallet, mobile banking, local payment, and bank virtual accounts, our settlement rules for Liga 1, Piala AFF, Champions League, and other markets, bonus and promotional terms, and how we handle disputes. We also explain the jurisdiction restrictions that apply: our services are available only where local law permits, and you are responsible for verifying that your access complies with your own jurisdiction's regulations.

Our multilingual support team is available to clarify any term or condition. If you have questions about these terms or how they apply to your account, contact us during business hours in English or Indonesian.

Account eligibility and registration

When you join dubay, we require accurate personal information: full name, date of birth, email, phone number, and residential address. You must be of legal age in your jurisdiction to hold a gaming account. We verify your age and identity using the documents you provide—typically a government-issued ID (passport, national ID, or driving licence) and proof of address (utility bill, bank statement, or lease agreement).

Our verification process protects both you and us. We cross-reference your submitted documents against official databases where available and check for fraudulent or duplicate accounts. Verification typically completes within 24 hours. If we cannot verify your identity or if your documents appear altered, we will decline your account and refund any deposits within one business day.

You are responsible for the accuracy of the information you provide. If your personal details change—name, address, or residency—update them immediately in your account settings. Providing false information is grounds for account suspension or termination.

Deposits, withdrawals, and payment terms

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). All transactions are in Indonesian Rupiah (IDR). Mobile wallet deposits (mobile banking, local payment, online payment, e-wallet, mobile banking) typically credit within subject to verification. local payment transfers settle within seconds to a few minutes. Bank virtual account transfers clear within one business day. Holiday periods, such as Idul Fitri and Idul Adha, may extend settlement timelines.

Your account balance is held in trust on dubay's platforms. Funds do not accrue interest and remain yours to withdraw at any time, subject to account verification and the terms below. To withdraw, request a withdrawal in your account menu, confirm your amount, and select your registered payment method. We process withdrawal requests during business hours and typically complete them within 1–2 business days. Bank transfers may take longer if your bank experiences delays.

All deposits are final. Once funds enter your dubay account, they cannot be returned to your payment method unless we have made an error (e.g., processing a duplicate deposit or accepting a deposit from an unverified account). Withdrawals must be to the payment method you used for deposit. If you used online payment, your withdrawal routes to e-wallet; if you used mobile banking virtual account, it routes there. This policy prevents fraud and money-laundering risk.

Bonuses and promotional terms

From time to time, we may offer promotional bonuses—for example, deposit bonuses or event-specific promotions. Each promotion comes with specific terms regarding eligibility, rollover requirements, maximum redemption amounts, and expiration dates. We describe these terms clearly when you opt into a promotion.

Bonuses are not guaranteed; we reserve the right to modify, suspend, or cancel any promotion at our discretion. If a bonus is cancelled, any unclaimed bonus funds are forfeited. Claimed bonuses that have not yet met rollover requirements remain subject to the original terms, but may be forfeited if your account is suspended or closed.

We do not offer fixed bonus amounts in marketing materials. Instead, we describe promotions as "attractive bonus offers" or "new-customer welcome offers" and specify actual amounts only in the promotion terms visible in your account.

Market settlement and dispute resolution

We settle markets according to official results from the relevant league or operator. For Liga 1 and Piala AFF matches, we use official league sources and settle within subject to verification of full-time. For Champions League and other international competitions, we settle according to the official competition organizer's published result. For live-dealer games (Baccarat, Dragon Tiger, Roulette), settlement occurs immediately when the dealer's action concludes. For esports markets, we settle based on official tournament broadcasts and publisher-verified outcomes.

If you believe a settlement is incorrect, contact our support team within 24 hours of the settlement with your bet ID, match or game details, and your concern. We can review the settlement decision and, if an error is found, correct it and credit your account. We maintain full records of all settlements for audit and dispute purposes. If a dispute cannot be resolved internally, we offer escalation through our compliance team.

We do not offer re-settlement based on subjective interpretations of rules or odds. Once a market settles according to our published rules, it is final unless we have made a documented processing error.

Jurisdiction restrictions and access terms

Our services are available only where local law permits. Access to dubay varies by jurisdiction. Some regions allow football betting and live-dealer games but restrict esports or lottery markets. Other regions restrict all wagering.

You are responsible for verifying that your access and use of dubay comply with your own jurisdiction's laws. If you access dubay from a jurisdiction where our services are prohibited, you do so at your own legal risk. We may, at our discretion, restrict or terminate your account if we determine you are accessing from a prohibited jurisdiction.

Our compliance team regularly reviews regional regulations. If your jurisdiction's laws change or if we determine you are ineligible to access certain markets (due to residency changes or regulatory updates), we will notify you and restrict your access accordingly. You will retain your account balance and may withdraw it, but you will not be able to place new bets or claim new bonuses.

Account suspension and termination

We reserve the right to suspend or terminate your account if you:

• Provide false or fraudulent information during registration or verification
• Attempt to exploit bugs, glitches, or system vulnerabilities
• Violate our terms or applicable law
• Access dubay from a prohibited jurisdiction
• Engage in collusion, match-fixing, or other fraud
• Use multiple accounts to circumvent limits or bonuses

If we suspend your account, we will notify you and explain the reason where possible. Your account balance remains your property and we will facilitate withdrawal within 5 business days. If the suspension is due to fraud or money-laundering suspicion, we may be required by law to hold your balance pending investigation.

Data privacy and security

We protect your personal data according to applicable data-protection regulations. Your email, phone number, ID, and address are encrypted and stored securely. We do not share your data with third parties except where necessary for payment processing (your payment method provider) or legal compliance (authorities, where required by law).

Our dubay platform uses industry-standard SSL encryption for all transactions. Your account password is hashed and never stored in plain text. You are responsible for keeping your password confidential. If you suspect unauthorized access, contact us immediately and we will help you reset your password and review your account activity.

We retain transaction records (deposits, withdrawals, bets, settlements) for a minimum of five years for audit and compliance purposes. You can access your transaction history anytime in your account.

Support and contact

Our multilingual support team is available during business hours to answer questions about your account, payment processing, game rules, or market settlement. We respond to inquiries in English and Indonesian via email and live chat. We typically respond within 24 hours during business hours.

For account recovery, payment disputes, or urgent issues, contact us immediately. We prioritize these cases and will investigate and respond as quickly as possible.

By using dubay, you acknowledge that you have read and agree to these terms. We reserve the right to update these terms at any time. Changes take effect upon posting. Your continued use of dubay following any update constitutes acceptance of the revised terms.