dubay FAQ

No. Our terms prohibit one person from holding multiple accounts on dubay. If we detect duplicate accounts under the same identity, payment method, or device, we may close all related accounts and forfeit any balance. We use name matching, ID verification, phone number checks, and device fingerprinting to enforce this policy.

If you have accidentally created two accounts, contact our support team immediately with your username and registered email. We can help merge balances or close a duplicate account, subject to verification of your identity and compliance with our anti-fraud rules.

Opening an account on dubay takes a few steps: (1) Register with your email, username, password, and phone number. (2) Verify your email via a link we send you. (3) Upload your national ID or passport and proof of address (utility bill or bank statement). (4) Our compliance team reviews your documents within 24 hours. (5) Once approved, you can deposit funds and start using our sportsbook, live-dealer tables, slots, and esports markets.

If your documents are unclear or incomplete, we will notify you and ask for a resubmission. Keep your ID scan bright and legible; passport photo pages are preferred over ID booklets. Address proofs must show your name and current address and be dated within the last three months.

We charge no fees on deposits or withdrawals. Your full deposit amount is credited to your account; your full withdrawal request is sent to your payment method. Some banks or digital wallets (e-wallet, mobile banking, local payment) may charge their own fees for transfers, but those are outside our control and vary by your bank or service provider.

Processing times are: online payment, e-wallet, mobile banking, and local payment deposits credit instantly; bank virtual account deposits settle within one business day. Withdrawals to any payment method typically process within 1–2 business days, subject to your bank's processing time and any verification holds on your account.

Yes. We support bank virtual accounts (VA) from online payment, e-wallet, mobile banking, and local payment. When you choose bank transfer as your deposit method, we generate a unique virtual account number. You transfer funds from your personal bank account (any Indonesian bank) to our VA, and the amount is credited to your dubay balance within one business day. No fees apply on our end; your bank may charge a standard interbank transfer fee.

Virtual accounts are linked to your dubay account and can be reused for multiple deposits. Keep your VA number safe; do not share it with others. If you lose it, regenerate a new one in your account settings. Withdrawals to bank accounts also process to online payment, e-wallet, mobile banking, local payment, and other Indonesian banks within 1–2 business days.

Live-dealer tables are real games broadcast from our studios with a human dealer, live video feed, and real cards or wheels. Examples: Baccarat, Dragon Tiger, Roulette, Blackjack. You place bets and see outcomes in real time; the game is not automated. Live-dealer tables settle instantly and are supervised by our croupiers.

Slots are software-based games using random number generation (RNG). You spin a virtual reel and outcomes are generated by a certified algorithm. Examples: Aviator, Sweet Bonanza, Fortune Tiger, Mahjong Ways, Gates of Olympus. Slots can be played instantly at your own pace; no human dealer is involved. Both are fair-play games certified by independent auditors.

We may offer promotional bonuses from time to time (e.g., a welcome bonus for new accounts or a seasonal bonus around Liga 1 tournaments or Idul Fitri). Each bonus comes with specific terms, including a playthrough requirement (the amount you must wager before you can withdraw the bonus) and eligible games (e.g., some bonuses may exclude live-dealer tables or high-volatility slots).

Always read the full bonus terms before claiming. Terms state the playthrough rate, maximum withdrawal, expiration date, and any game exclusions. We do not offer exact bonus amounts without terms applied; all promotional copy includes a "terms apply" disclaimer. If you have questions about a specific bonus, contact our support team.

If you cannot log in, or if you suspect your account has been accessed without your permission, contact our support team immediately. Do not attempt to reset your password multiple times (this can trigger a security lock). Instead, use the "Forgot password" link on the login page and follow the email recovery process.

If you believe someone else accessed your account, provide our support team with your username, registered email, and details of any unauthorised activity. We will review your account history, reset your credentials, and investigate the incident. For account recovery, we may ask for additional identity verification (e.g., a copy of your ID and a statement of your recent transactions). Response time is typically within 24 hours during business days.

Our multilingual support team (English and Indonesian) is available via: (1) Live chat on the dubay platform (typically responsive during business hours). (2) Email: [email protected] (response within 24 hours on business days). (3) FAQ page on this site for quick answers to common questions. For account-specific issues, provide your username or registered email and a clear description of your problem.

We also maintain a Legal notice page for jurisdiction and compliance questions, and a Terms page for detailed rules on games, settlement, and account policy. If you need urgent help outside business hours, leave a message via live chat and we will follow up within 24 hours when our team is back online.