Account setup and verification
How do I register on dubay?
Registration takes approximately subject to verification. Visit our account registration pageenter your email address, choose a secure password, and provide your date of birth. You'll then receive a verification email. Click the link in that email to confirm your address. Once confirmed, your account is active and you can proceed to deposit.
What documents do I need to provide for account verification?
Our standard KYC (Know Your Customer) process requires two documents: a photo ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or lease agreement). Both documents must be dated within the last 90 days. Submit clear, well-lit photos or scans. Our verification team reviews submissions during business hours and typically completes the process within 24 hours.
Can I update my account information after registration?
Yes. You can update your email, phone number, and address via your account settings. If you update your address, you may be asked to provide fresh proof of address documentation. Your username cannot be changed after registration. If you need to recover or reset your password, use the "Forgot password" link on our login page.
If you lose access to your registered email or phone, contact our support team with your account details and a copy of your ID. Our team will verify your identity and help you regain access.
Payment methods and deposits
Which payment methods does dubay accept?
We support the following methods:
- Mobile wallets: DANA, e-wallet, mobile banking, local payment, online payment
- e-wallet: Instant QR-code transfer via your bank or wallet app
- Bank virtual accounts: mobile banking, local payment, online payment, e-wallet (each generates a unique account number tied to your dubay profile)
How long do deposits take to appear in my account?
Mobile wallet deposits (mobile banking, local payment, online payment, e-wallet, mobile banking) typically appear within subject to verification of confirmation. local payment transfers settle within seconds. Bank virtual account transfers clear based on your bank's processing window — usually within one business day, though weekend or holiday transfers may take longer. We recommend mobile wallets or online payment if you need funds immediately.
Can I use a e-wallet virtual account for both deposits and withdrawals?
Yes. When you register a mobile banking virtual account on dubay, we assign you a unique account number. Deposits to that number credit your dubay balance automatically. Withdrawals route back to the same local payment account. This one-to-one mapping ensures clarity and prevents accidental transfers to wrong accounts.
What is the minimum deposit amount?
Minimum deposits vary by payment method. Mobile wallets typically have lower minimums (often our welcome offer–50,000 range), while bank transfers may have higher minimums. At deposit checkout, we display the exact minimum for your chosen method. Maximums also vary; your account tier and verification status may affect your personal account preferences.
Payment essentials
- Mobile wallets and online payment process deposits within minutes
- Bank virtual accounts clear within one business day
- All payment methods are available across Jakarta, Surabaya, Bandung, and Medan
- Holiday periods (Idul Fitri, Idul Adha, Imlek) may delay bank processing
Withdrawals and account balance
How do I request a withdrawal?
Navigate to your account menu, select "Withdraw," choose your registered payment method, enter your withdrawal amount, and confirm. Your request enters our processing queue. We process withdrawals during business hours and typically complete them within 1-2 business days. You'll receive a confirmation email when your withdrawal is processed.
Can I withdraw to a different account than the one I deposited from?
No. For security, withdrawals return to the original payment method you registered. If you used e-wallet for deposits, withdrawals go to your mobile banking wallet. If you registered a local payment virtual account, withdrawals route to that account. This restriction prevents unauthorized transfers and protects your funds.
Why is my withdrawal delayed?
Delays typically occur during peak periods or due to payment-provider processing windows. Bank transfers may take longer on weekends or public holidays. If your withdrawal exceeds your standard limit, we may request additional verification documents before processing. Contact our support team with your withdrawal request ID if your withdrawal is delayed beyond 2 business days.
Liga 1 football markets
What football leagues does dubay cover?
We offer markets on major competitions including Liga 1 (Indonesian top division), Piala AFF (Southeast Asian tournament), Piala Indonesia (domestic cup), Champions League (European club), Premier League, and several other international leagues. Market availability depends on the official fixture calendar — we list matches as they are confirmed by league operators.
When do Liga 1 markets close?
Liga 1 markets typically close at kickoff. Live-play markets (also called in-play or live betting) open once the match begins and close at full-time. Some markets (like halftime result or total goals) settle at specific points during the match. Our platform displays each market's closing time clearly so you know your entry and exit windows.
How long after a Liga 1 match ends are results settled?
We settle Liga 1 markets within subject to verification after the final whistle, once we receive official confirmation from the league. If a match is abandoned or postponed, we may suspend markets pending rescheduling information. For disputed results or referee decisions, we follow the official league rulebook and settle according to the published final result.
What are common Liga 1 market types on dubay?
Standard markets include 1X2 (home win, draw, away win), total goals (over/under), handicap (goal spread), correct score, and halftime/fulltime results. We also offer player-specific markets (first goal scorer, anytime goal scorer) when data feeds are available.
Odds are displayed in decimal format by default; you can switch to fractional or other formats in your account preferences. All odds are fixed at the moment you place your bet.
Live-dealer games and slots
What live-dealer games does dubay offer?
We offer live Baccarat, Blackjack, Roulette, Dragon Tiger, and Asia Gaming tables. Each table streams from professional studios with multiple camera angles. You can join a table, place your bets, and watch the dealer in real time. Minimum and maximum bet limits vary per table, and we display them before you join.
How are live-dealer game results determined and settled?
Game outcomes are determined by the physical action (cards dealt, wheel spun, etc.) and settled according to game rules. Our dealers follow standardised procedures, and all games operate under the same rules as traditional casino play. Results are confirmed and credited to your balance within seconds of the outcome. If you have questions about a specific result, our support team can review the game recording.
What slot games are available on dubay?
We feature slots including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Each slot has its own paytable, bonus features, and volatility profile documented in the slot's help section. Bet sizes range from minimal to high; you control your stake per spin. Results are determined by certified random-number generators (RNGs).
On dubay, all game outcomes—whether live Baccarat, Liga 1 football, or slots—settle within minutes. This speed reflects our commitment to transparent, real-time gaming without delays.
Support and technical issues
How do I contact dubay support?
Our support team is available via email and live chat. We respond in English and Indonesian. For account issues (login, verification, payment status), provide your registered email and account ID if available. For game or settlement questions, describe the issue and include relevant match or transaction IDs if applicable. We typically respond within 24 hours during business hours.
What should I do if I can't log in to my account?
First, try the "Forgot password" link on our login page. If that doesn't work, or if you've lost access to your registered email, contact our support team with your full name, date of birth, and a copy of your ID. We'll verify your identity and help you regain access.
Does dubay have a mobile app?
Yes. Our Android app is available for download from our app page. We also support iOS browser access for iPhone and iPad users. Both platforms mirror our desktop interface, so your account, balances, and transaction history sync seamlessly across devices.