dubay Casino & Sportsbook Data Care

This page describes what we collect when you use dubay and how we keep that data protected. We process personal information when you register an account, deposit funds via DANA, e-wallet, mobile banking, local payment, or bank virtual accounts, place markets on Liga 1 or Champions League, and use our live-dealer tables. Our commitment is to handle this information transparently and securely, complying with applicable data protection rules in the jurisdictions where we operate.

We understand that your privacy matters. On this page, we explain which data we collect, why we collect it, how long we keep it, and what rights you have. We also describe how we work with third-party payment processors and service providers, and how you can contact us if you have questions or want to exercise your rights.

Our services are available only where local law permits. You are responsible for verifying that your use of dubay complies with your own jurisdiction's regulations. If you have privacy concerns or need to report a data issue, our support team is available in English and Indonesian.

What data we collect on dubay

We collect different categories of information depending on which features of dubay you use:

• Account registration: Email, password, date of birth, full name, phone number, and residential address.
• Verification documents: A copy of your national ID or passport, and a proof of address (utility bill, rental agreement, or government correspondence). We store these securely and do not share them except where required by law or payment processors.
• Payment information: When you deposit via DANA, e-wallet, mobile banking, local payment, or a bank virtual account (online payment, e-wallet, mobile banking, local payment), we receive confirmation of the transaction amount, timestamp, and your payment account identifier. We do not store your full payment credentials (e.g., your online payment PIN or bank password); payment processors handle those separately.
• Gaming activity: We log your betting history (markets placed, amounts, outcomes, settlement results), live-table play (game type, bet amounts, winnings/losses), and slot-game activity. This data helps us detect fraud, settle disputes, and maintain game integrity.
• Device and network information: Your IP address, device type, browser, and operating system. We use this to prevent account takeover and detect suspicious access patterns.

We collect this data through your own input, automated logging, and information from our payment processors and service providers. We do not collect data about your Liga 1 team preferences, Champions League rooting interests, or other personal opinions — only transactional and account-security data.

How we use your data on dubay

We use the information we collect for the following purposes:

• Account management: Verifying your identity, processing your registration, managing your login, and enabling password recovery.
• Payment processing: Facilitating deposits and withdrawals through our payment partners. We share your name and transaction amount with payment processors to complete transfers.
• Game settlement: Recording your bets, confirming market outcomes, and calculating winnings or losses. We use this data to resolve settlement disputes and provide accurate transaction history in your account dashboard.
• Fraud prevention and compliance: Detecting unusual access patterns, suspicious betting behaviour, and money-laundering signals. We may flag high-value transactions for additional verification.
• Support and dispute resolution: When you contact our support team, we use your account data to answer questions, investigate account issues, and resolve payment or settlement disputes.
• Legal and regulatory: We keep records to comply with local tax, anti-money-laundering, and gaming regulations. If authorities request your data, we may provide it as required by law.

We do not use your data for marketing purposes without your explicit consent. We do not sell your personal information to third parties. We may share aggregated, anonymized data (e.g., "X players in Surabaya accessed Liga 1 markets on Idul Fitri") for research or product improvement, but this cannot be traced back to you.

Third-party processors and international transfers

We work with service providers to operate dubay. These include payment processors (e-wallet, mobile banking, local payment, online payment operators, and your bank), cloud hosting providers, identity verification vendors, and customer support platforms. We share only the minimum data necessary for each service — for example, we provide your name and address to your bank for virtual account verification, but we do not share your entire betting history with payment processors.

Some of these service providers may operate servers outside your jurisdiction. When your data leaves Indonesia, we ensure it is protected by contractual safeguards (data protection agreements) that impose privacy standards equivalent to local law. Our hosting provider, for instance, complies with international data protection standards even if their servers are physically located elsewhere.

We do not transfer your data to countries with inadequate privacy protections without appropriate legal mechanisms. If you have concerns about international data transfer, contact our support team and we can provide details about the specific safeguards in place.

Cookies and tracking technology

We use cookies and similar tracking technology to remember your login state, preferences (such as your language choice and favourite bet types), and to measure how you use dubay. Session cookies remain only while you're logged in; persistent cookies may stay on your device for weeks or months to provide convenience features.

You can disable cookies in your browser settings, but doing so may prevent some dubay features from working (e.g., you'll need to log in every time you visit). We do not use third-party tracking pixels or analytics services that profile you across unrelated websites.

How long we keep your data

We retain your account data (email, name, address, verification documents) as long as your account remains active or for a minimum of seven years after closure, to comply with anti-money-laundering and tax regulations. Betting and transaction history is kept for the same duration to support dispute resolution and audit requirements.

If you request account deletion, we anonymize or delete non-essential data immediately but retain account history and financial records for the required legal period. You cannot retrieve deleted account data, so ensure you've withdrawn any remaining balance before requesting closure.

Security measures on dubay

We protect your data using encryption (HTTPS for website traffic, encrypted storage for files), access controls (staff can only view the minimum data needed for their role), and regular security audits. Our servers are housed in secure data centres with physical access restrictions and redundant backups.

However, no system is non-specific info secure. If we discover a data breach that may affect your privacy (e.g., unauthorized access to your account), we will notify you as soon as possible and provide steps to secure your account. We recommend using a strong, unique password on dubay and enabling any multi-factor authentication options we provide.

Contact us about your privacy

If you have questions about our privacy practices, want to exercise your rights, or suspect a privacy breach, contact our support team:

• Email: [email protected] (response within 7 business days)
• Live chat: Available in English and Indonesian during business hours
• Mailing address: Available on our About us page

We handle privacy requests in the order received. Access requests may take up to 30 days to compile and deliver. Deletion requests are processed within 14 days, subject to legal retention requirements.

Updates to our privacy policy

We may update this policy if our practices change or if applicable law requires it. We will notify you of material changes by email or by posting a prominent notice on dubay. Your continued use of dubay after such changes constitutes acceptance of the updated policy. We recommend reviewing this page periodically to stay informed about how we handle your data.

This privacy policy was last updated on this page. The date is available on our Legal notice page. If you have questions about a specific update or how it affects you, contact our support team.

We believe privacy is a right. Our commitment is to collect only what we need, protect what we collect, and give you control over your data on dubay.

Summary

We collect personal data (name, address, ID), payment information (transaction confirmations, not credentials), and gaming activity (betting history, device information) to operate dubay, process deposits and withdrawals, settle markets fairly, and comply with law. We share data only with payment processors and essential service providers, never with third-party marketers.

You have the right to access, correct, delete, and port your data. We retain account data for seven years (or longer if required by law) and delete non-essential information upon request. Our security measures include encryption, access controls, and regular audits. If you have privacy concerns, contact our multilingual support team.

Access to our services is available only where local law permits. This privacy policy is governed by applicable jurisdiction regulations. If local privacy laws conflict with this policy, local law takes precedence in your jurisdiction.