dubay Casino & Sportsbook Service Notice

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access and use of dubay comply with the laws of their own jurisdiction. This page explains where we operate, who may open an account, and the legal obligations that apply to you when you use our platform.

We operate dubay across supported regions, offering football sportsbook markets (Liga 1, Piala AFF, Champions League), live-dealer tables (Baccarat, Dragon Tiger, Roulette), slot games (Aviator, Sweet Bonanza, Fortune Tiger), and esports betting (Mobile Legends, Free Fire, PUBG Mobile). Access is conditional on your residency, local regulations, and your confirmation that you meet all eligibility criteria. We do not target users in prohibited jurisdictions and we enforce geolocation checks during account registration and at login.

If you have questions about your eligibility, local law applicability, or legal compliance, contact our multilingual support team. References to our full policies appear in the Terms Privacy Policyand FAQ

Service availability and jurisdiction restrictions

We operate dubay in supported jurisdictions only. Supported jurisdictions are those where local law explicitly permits or does not prohibit online casino games, sports betting, and esports wagering. The list of supported jurisdictions changes periodically as regional regulations evolve. Users in Jakarta, Surabaya, Bandung, Medan, and other Indonesian cities may access dubay where permitted under Indonesian law; users in other countries must verify their local regulations independently.

We do not offer our services in jurisdictions where online wagering is prohibited by law. If we detect that you are accessing dubay from a prohibited jurisdiction, we may restrict your account or require additional verification. We may also be required by law to suspend or terminate your account and refund your balance.

Our geolocation systems detect your location using your IP address and device information. These systems are not foolproof; however, we use them as a control to prevent access from prohibited jurisdictions. If you believe our systems have incorrectly restricted your access or if your jurisdiction status has changed, contact our support team with details about your location and local regulations.

Account eligibility on dubay

To open an account on dubay, you must:

Be of legal age in your jurisdiction (typically 18 or older, but this varies by jurisdiction)
Be a resident of a supported jurisdiction (verified via geolocation and address documentation)
Not be under legal restrictions or account controls in another gambling service
Provide accurate personal information (name, date of birth, address) and valid identification
Not be a professional gambler or gaming operator (to prevent market manipulation)
Comply with all applicable laws in your jurisdiction

By creating an account on dubay, you certify that you meet all these criteria and that your use of the platform is legal in your jurisdiction. You are solely responsible for verifying compliance with your local laws. We are not responsible for any legal consequences that arise from your use of dubay if you access it from a prohibited jurisdiction or if you do not meet eligibility criteria.

Your responsibility for legal compliance

Users are responsible for verifying that access and use of dubay comply with their own jurisdiction's laws. We do not provide legal advice and we cannot advise you on whether online wagering is permitted in your location. If you are uncertain, consult a local legal advisor or contact your local gaming regulator before using dubay.

Different jurisdictions have different regulations. Some jurisdictions permit football betting but restrict casino games. Others permit all forms of online gaming but impose specific tax obligations. Some jurisdictions classify esports betting separately from traditional sports wagering. It is your responsibility to understand these distinctions and ensure your use of dubay complies with your local rules.

If you use dubay in violation of local law, we may terminate your account, forfeit your balance, and report your activity to relevant authorities if required by law. We are not liable for any fines, penalties, or legal consequences you incur as a result of non-compliance with local regulations.

Key legal notices for dubay users

Services are available only where local law permits; you are responsible for verifying eligibility in your jurisdiction.
Account opening requires valid ID, proof of address, and certification that you meet all legal criteria.
We enforce geolocation checks; access from prohibited jurisdictions may result in account suspension.
We comply with local tax, anti-money-laundering, and gaming regulations.
Disputes involving jurisdiction questions are resolved according to your local legal framework.

Our regulatory compliance on dubay

We operate dubay in compliance with applicable regulations in each supported jurisdiction. We maintain transaction records, customer identification documentation, and account activity logs. If local regulators request information about your account or your activity, we are obligated to provide it. We also cooperate with anti-money-laundering (AML) and know-your-customer (KYC) investigations as required by law.

We do not accept deposits or wagers from users in jurisdictions where we are prohibited by law. We also do not accept payments from payment methods that are themselves restricted (e.g., if DANA, e-wallet, mobile banking, local payment, or your bank restricts transactions to gambling platforms in your country, we cannot process those payments).

If a payment is processed in error (e.g., from a prohibited jurisdiction or prohibited payment method), we will refund the payment to your original source and close the related account. We may also report the transaction to relevant authorities if required.

Account suspension and legal holds

We may suspend or close your account immediately if:

We determine you are accessing from a prohibited jurisdiction
Your identification documents are fraudulent or inconsistent
Your account activity matches known money-laundering or fraud patterns
A regulatory authority requests we restrict your access
We are required by law to freeze your account pending investigation

If your account is suspended due to suspected money-laundering or fraud, we may be required by law to place a hold on your balance pending investigation. This hold may last weeks or months. We will not release your balance until the investigation is complete and we have determined you are not involved in illegal activity.

If an account is suspended due to jurisdiction non-compliance, we will offer you the option to withdraw your balance (subject to verification and legal holds). If you dispute the suspension, contact our support team with evidence of your eligibility (e.g., updated residency documentation or a legal ruling from your jurisdiction confirming that online gaming is permitted).

We believe clear legal boundaries protect both users and operators. On dubay, we operate transparently within the jurisdictions where we are permitted to do so, and we enforce strict eligibility checks to ensure compliance.

dubay Team

Dispute resolution and jurisdiction

Disputes between you and dubay are resolved according to the laws of the jurisdiction where you reside or where our legal entity is registered (whichever is more favorable to you under consumer protection law). If a dispute cannot be resolved informally, either party may pursue legal action in the courts of your jurisdiction or ours. You agree not to pursue claims in multiple jurisdictions simultaneously.

Arbitration clauses in our Terms may apply to certain disputes. If arbitration is required, we will use a neutral arbitrator acceptable to both parties and conduct the arbitration in English or Indonesian.

Contact for legal inquiries

If you have legal questions about dubay's operations, service availability, or your eligibility to use the platform, contact our legal team:

Email: [email protected] (response within 10 business days)
Mailing address: Available upon request via [email protected]

For account-specific questions, verification delays, or disputes, contact our customer support team at [email protected]. For regulatory or compliance inquiries, we respond to official requests from gaming regulators and law-enforcement authorities through established legal channels.

Summary and acknowledgment

By using dubay, you acknowledge that you have read and understood this legal notice. You certify that you are of legal age, that you reside in a supported jurisdiction, and that your use of dubay complies with local law. You accept responsibility for verifying your eligibility and assume all legal risk associated with your use of the platform.

We operate dubay in compliance with applicable regulations. We enforce geolocation checks, KYC verification, and account-suspension protocols to ensure legal compliance. If you believe our service has been offered to you in violation of your local law, or if you have discovered that your access is now prohibited, contact our support team immediately.

Our full legal policies are available in our Terms Privacy Policyand FAQThis legal notice was last updated on this page. Changes take effect immediately upon posting.