Who we are
We operate dubay as a consolidated entertainment platform. Our team manages market operations, payment processing, customer support, and compliance across all product categories. We do not outsource core functions; our in-house team handles account verification, settlement disputes, and system maintenance.
Our service area is defined by local law. We operate in supported jurisdictions only and comply with applicable regulations in each region. Users in Jakarta, Surabaya, Bandung, Medan, and other Indonesian cities can access our platform where permitted; we verify location and account eligibility during registration and before market access is granted.
Why account holders choose dubay
Consolidation simplifies account management. Rather than splitting attention between a sportsbook, a live casino, and a slots provider, you access all three through a single dubay login. Your balance, transaction history, and preferences sync across all product categories. Payment methods (DANA, e-wallet, mobile banking, local payment, or bank virtual accounts) work for deposits and withdrawals across every game type.
Transparency is another differentiator. We publish settlement rules for every market type. Our team documents how football games settle (full-time score, official league statistics), how live Baccarat rounds conclude (dealer action, real-time video), and how slot spins are validated (RNG certification, audit logs). You can verify the fairness and rules before you play.
What dubay covers
Our sportsbook markets span football and esports. We track Liga 1 fixtures, Piala AFF tournaments, Piala Indonesia, Champions League, Premier League, La Liga, and international esports leagues (Mobile Legends Professional League, Free Fire tournaments, PUBG Mobile competitions). Market types include moneyline, spread, totals, player props, and match outcomes. Settlement occurs within subject to verification of official result confirmation.
Our live-dealer section offers multi-camera HD streams from licensed studios. Baccarat, Dragon Tiger, Roulette, and Sicbo tables operate 24/7 with professionally trained dealers. Minimum and maximum bet limits vary by table. Video streams adapt to connection speed and audio channels the live table ambience.
Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Each game is certified for RNG fairness and carries audited return-to-player (RTP) rates published in our game details. You can verify certification before you play.
We at dubay believe transparent rules and real-time settlement build trust. Every market, every table, every spin is designed so you understand exactly how outcomes are determined and when you'll receive results.
Account security and KYC
All dubay accounts require identity verification (KYC). You submit a passport, national ID, or driver's license, plus proof of address (utility bill, bank statement, or official letter). Our compliance team reviews each submission within 24 hours. Verification unlocks full account functionality, including deposits, withdrawals, and market access.
Your data is encrypted in transit (TLS 1.3) and at rest. We segment account data from payment data; no single system stores both your personal details and payment methods. Access logs track every login and every permission grant. If we detect suspicious activity, we immediately notify you and freeze your account pending verification.
Password recovery and account access requests are verified through your registered email and secondary verification methods. If you lose access to your email, our support team can verify your identity (ID submission, known transaction history) and restore access within 24 hours.
Payments and withdrawals
We support online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and virtual accounts from mobile banking, local payment, online payment, and e-wallet. Instant payment methods (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) credit your dubay balance within subject to verification. Bank virtual accounts settle within one business day. Withdrawals route back to your original payment method.
All payments are processed through encrypted channels. Your payment information never touches our game servers; we use PCI-compliant payment processors for all transactions. Withdrawal requests are subject to verification windows (typically 1-2 business days during standard hours; delays may extend during holidays like Idul Fitri, Idul Adha, or Imlek).
About our payment policy
- All deposits and withdrawals are encrypted and audited
- Instant methods (online payment, e-wallet, mobile banking, local payment) process within minutes
- Bank virtual accounts settle within one business day
- Withdrawals return to your original funding source
- Verification delays may occur during peak periods or holidays
Settlement and dispute resolution
Every market on dubay settles against official sources. Football matches settle according to full-time scores published by official leagues. Live-dealer games settle based on real-time video and dealer action. Slot spins settle via certified RNG systems.
If you believe a settlement is incorrect, contact our support team within 24 hours with your bet ID, fixture name, or game session details. Our team investigates using recorded data (video for live games, official league sources for sports, RNG audit logs for slots). If an error is confirmed, we credit your account immediately.
Disputes are resolved during business hours (Monday–Friday). Response times are typically within 24 hours. Complex cases involving official league clarifications may require longer investigation, but we keep you updated throughout the process.
Jurisdiction and access restrictions
Access to our services is available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access and use of dubay comply with their own jurisdiction's regulations.
Our compliance team regularly reviews regional laws. If your jurisdiction's status changes, we may restrict your account or require re-verification. We do not charge you for these changes; instead, we notify you and provide options (account pause, funds withdrawal, or re-verification).